GSRTC QR Code System: The QR-code based passenger feedback system launched by the Gujarat State Road Transport Corporation (GSRTC) on a trial basis in March 2025 has now been scaled up across the state. The initiative has received enthusiastic response from millions of passengers and has received an average satisfaction rating of 4.7 out of 5 stars.

QR code on more than 8,000 buses

This feedback system was launched with the aim of providing a safer, comfortable and quality travel experience to the passengers in the state-run bus services. Passengers can provide feedback directly through their mobile phones by scanning the QR code while travelling. If there is a complaint in any service, he can also tell.
Initially this digital system was implemented only in premium luxury buses. But after receiving good response, now GSRTC has implemented it on a large scale. Currently, 125 bus stations, depot control points and more than 8,000 buses in the state have installed QR codes.

Ratings given on a 5 star scale

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According to the feedback received through this system, passengers have expressed high satisfaction towards the services of GSRTC. Ratings given on a 5-star scale indicate that passengers are happy with various aspects of the service and that the efforts made by the corporation to improve the travel experience have received a positive response.

Feedback from 3,13,824 passengers

According to GSRTC’s Passenger Feedback Report from March 1 to June 19, 2026, the corporation has achieved a strong passenger satisfaction rating of 4.7 out of 5 stars. The report is based on feedback received from 3,13,824 passengers, indicating high satisfaction with the Corporation’s services on various performance criteria.

Prompt action on suggestions and complaints

Deputy Chief Minister Harsh Sanghvi said that GSRTC not only collects feedback, but also proactively acts on it. All complaints, suggestions and issues sent by passengers are immediately forwarded to concerned departments and local bus depots. Feedback received is verified without delay and necessary corrective action is taken on the spot. It is our commitment to provide the best public transport service to the passengers.

A senior official of GSRTC said that passenger feedback is an important tool for the continuous progress of the organization and the corporation is committed to provide safe, reliable and passenger friendly transport services across Gujarat.

High ratings in all services

Passengers rate various aspects of their journey on a scale of 1 to 5 stars. The average score shows that passengers are very satisfied with the corporation’s performance:
* Staff behavior: 4.9 / 5.0 ★
* Passenger safety: 4.9 / 5.0 ★
* Cleanliness: 4.8 / 5.0 ★
* Seat comfort: 4.8 / 5.0 ★
* Punctuality: 4.8 / 5.0 ★